• Music
    • CDs
    • Vinyl
  • Movies
    • DVD
    • Blu-Ray
    • 3D Blu-Ray
    • 4K Ultra HD
  • Video Games
    • XBox 360
    • PS4
    • Playstation 3
    • Wii
    • Xbox One
    • Nintendo 3DS
    • Sony PSV
    • Nintendo Switch
    • Nintendo DS
    • Wii U
    • Retro/Classic
  • Books
    • Children's
    • Fiction
    • Graphic Novels
    • Nonfiction
    • Young Adult
    • Coloring Books
    • Audio Books
  • Gifts
  • Gaming
    • Gaming Cards
    • Board Games & Books
  • Gift Cards
  • Specials
    • Black Friday RSD 2017
    • Holiday Game Sale
  • About
    • Contact us
    • My Account
    • Locations/Hours
    • FAQs
    • Newsletter Signup
    • Points
    • Employment
    • Community Involvement
    • Gift Cards
  • Menu
    • Music
      • CDs
      • Vinyl
    • Movies
      • DVD
      • Blu-Ray
      • 3D Blu-Ray
      • 4K Ultra HD
    • Video Games
      • XBox 360
      • PS4
      • Playstation 3
      • Wii
      • Xbox One
      • Nintendo 3DS
      • Sony PSV
      • Nintendo Switch
      • Nintendo DS
      • Wii U
      • Retro/Classic
    • Books
      • Children's
      • Fiction
      • Graphic Novels
      • Nonfiction
      • Young Adult
      • Coloring Books
      • Audio Books
    • Gifts
    • Gaming
      • Gaming Cards
      • Board Games & Books
    • Gift Cards
    • Specials
      • Black Friday RSD 2017
      • Holiday Game Sale
  • About
    • Contact us
    • My Account
    • Locations/Hours
    • FAQs
    • Newsletter Signup
    • Points
    • Employment
    • Community Involvement
    • Gift Cards
  • Menu
    • Music
      • CDs
      • Vinyl
    • Movies
      • DVD
      • Blu-Ray
      • 3D Blu-Ray
      • 4K Ultra HD
    • Video Games
      • XBox 360
      • PS4
      • Playstation 3
      • Wii
      • Xbox One
      • Nintendo 3DS
      • Sony PSV
      • Nintendo Switch
      • Nintendo DS
      • Wii U
      • Retro/Classic
    • Books
      • Children's
      • Fiction
      • Graphic Novels
      • Nonfiction
      • Young Adult
      • Coloring Books
      • Audio Books
    • Gifts
    • Gaming
      • Gaming Cards
      • Board Games & Books
    • Gift Cards
    • Specials
      • Black Friday RSD 2017
      • Holiday Game Sale
    • About
      • Contact us
      • My Account
      • Locations/Hours
      • FAQs
      • Newsletter Signup
      • Points
      • Employment
      • Community Involvement
      • Gift Cards
Specials
Black Friday RSD 2017
Holiday Game Sale

Dimple FAQ

Dimple Records is your local source for the best home entertainment. Our stellar crew are more than happy to answer any questions you might have. The following is a list of some of the more commonly asked questions. Don't see your question answered here? Reach out to us by email at dimplerecords@dimple.com, by phone at 1-888-3-DIMPLE (888-334-6753) or come into any of our seven locations in the Sacramento area and ask one of us!

Do you ship to North Korea, Freedonia, Narnia or Canada?

We only ship within the U.S. at this time.

Is in-store pickup available?

Yes. If our site says something you want is in stock, call us and we will hold it until you come. You don't need to pay until you pick it up. If you want to pick it up at another Dimple location, call that location and ask them to transfer it for you. We provide this service for free and you are not obligated to purchase the item. Transfers between stores normally take 1-3 days.

There is a problem with my order, what do I do?

If there is an issue with your order, please reach out to us by email at dimplerecords@dimple.com. You can also reach out to us any or our locations to get the process started.

Can I use my gift card online?

Not at this time. Sorry! Currently an employee in our stores can manually add a gift card's value to a webstore account. If desired, please email us at dimplerecords@dimple.com with the entire code on the back of your gift card as well as the name on your Dimple account.

What do I do with my unwanted media?

Do you have unwanted DVDs, Blu-Rays, CDs, vinyl, video games or books you don't know what to do with? Bring them in to us and turn them into cash! Call us for more information at 1-888-3-DIMPLE (888-334-6753).


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